ANZSSA Heads of Counselling Services HOCS Benchmarking Survey 2018 Summary Report

Abstract

This ANZSSA Heads of Counselling Services Benchmarking Survey 2013 was the second survey of the Heads of Counselling Services conducted by university counselling service managers in collaboration with of the Australian and New Zealand Student Services Association Pty Ltd (ANZSSA). The first survey was conducted in 2010 and a report was distributed to participating Heads of Counselling Services and a summary published in JANZSSA. The 2013 HOCS Benchmarking survey was undertaken as a collaborative partnership with contributions from Gerard Hofmann (Victoria University, Wellington, NZ), Heather McLeod (Australian National University, ACT, Australia), and Annie Andrews (UNSW Australia, NSW, Australia). This report summarises the 2013 survey for counselling service managers in the post-secondary education sector, conducted on behalf of the Australian and New Zealand Student Services Association. The primary aim of the survey was to explore issues related to staffing, administrative processes, service delivery activities, student service users, data generated by the service, and data pertaining to the institution in which the service operates. [Author abstract, ed]