University governance and relationships with stakeholders: The managers' view

Abstract

This research aimed to identify the main stakeholders of a public university and analyze from what their main demands are identified in relation to the institution's information. This is a qualitative, descriptive study carried out through a case study. The subject of university governance is rarely addressed in scientific investigations carried out in Brazil and its concept is founded on the application of the governance approach to the university context. This investigation made it possible to identify, from the managers' perception, the main stakeholders of the public university. The results showed that the public universities have several actors, and those with the greatest control are most cited by the interviewees as the main users of information, followed by the civil servants, MEC, civil society organizations and students. Servant and student groups appear most cited by respondents both as users of information and as participants in decisions, which indicates a relevant role for these two groups in the university governance system.