The level of conscientiousness trait and technostress: a moderated mediation model

Abstract

As organizations increasingly rely on technology for the management, planning, and execution of activities and tasks. The consequence of technology use is technostress, which can ultimately affect workers’ mental and physical health. This study aimed to explore the factors influencing technostress in relation to conscientiousness and the mediating effects of organizational dehumanization based on hierarchical levels within the organization. The sample consisted of 190 adults, with the majority being teachers (57.4%). A moderated mediation analysis was employed using the PROCESS software. This study reveals that organizational dehumanization is a mechanism through which conscientiousness can foster technostress, mainly when the hierarchy level is situated at lower levels. Organizations should develop an approach to addressing technostress based on the hierarchical roles and competencies assumed by workers to promote healthier work environments and decrease the stress caused by technology.