Adopción de tecnologías de gestión de procesos de negocio: una revisión sistemática

Abstract

© 2020, Universidad de Tarapaca. All rights reserved. The Business Process Management (BPM) implementation represents a complex task that involves multidisciplinary factors. Academics and practitioner define their own BPM cycles and guideline to address initiatives based on this paradigm. These initiatives are sometimes biased because they reach only technical instructions of BPM technologies or focus on isolated theoretical elements. The present work unifies the postures in relation to the BPM adoption applying the Systematic Literature Review method and Systematic Mapping Review method. In this sense, both academic and business perspectives are taken as a starting point to characterize this technological adoption from such aspects as: Most used BPM systems, the invariant phases in the BPM cycle, the common elements of a BPM solution, the standard language for modeling, Service Oriented Architectures as a BPM complement and procedures, guideline or methodologies to develop BPM solutions.