Resilient Systems: AI-Mediated Communication and Frontline Public Safety

Abstract

This study investigates how first responder departments in Virginia’s 8th congressional district incorporate AI to enhance resilience within their teams and the communities they serve. Drawing on interviews with key personnel, the study employs an inductive thematic analysis to trace how AI is perceived to influence emergency communication, situational awareness, decision-making, and disaster management. Findings reveal an interplay between AI tools and human-centered resilience, with four key themes emerging: community engagement, training, team cohesion, and mental health. These themes underscore that AI is a technical asset that can support emotional well-being, institutional trust, and enhance operational readiness. The study contributes to ongoing debates on AI’s role in disaster management by underlining the human dimensions of technology alongside its implications for community resilience.