Transforming service delivery with TOGAF and archimate in a government agency in Peru

Abstract

The application of The Open Group Architecture Framework (TOGAF) and Archimate to transform the citizen's service delivery by the Ministry of Labor and Employment Promotion of Peru is presented. The enterprise architecture development has followed the phases of the TOGAF Architecture Development Method (ADM) method: Architecture Vision, Business, Data, Application and Technology Architecture Definition to determine the source architecture, the target architecture and gaps to meeting the target architecture requirements. The strategic motivations, active structure, passive structure, behavior and different viewpoints models in the domains: business, data, application and technology have been constructed with the Archimate descriptive language. The viewpoints achieved by the conjunction of these open standards have allowed identifying fragmented and isolated business services, as well as duplicated data and duplicating application functions. A proposal for integrated and transversal services emerges as a result of the applied Enterprise Architecture approach. Design science is applied to obtain knowledge from the generated artifacts. The knowledge generated from this application can be useful for new initiatives to improve the delivery of services to the citizen in the Peruvian government.