Improving the accessibility of public digital terminals through personalisation: Comparison of direct and indirect interaction modes

Abstract

The APSIS4all project has developed and evaluated two different approaches to improve the accessibility of Public Digital Terminals (PDTs). The first one implements the approach called 'direct interaction', by using an online tool to collect users' needs and preferences and use them to provide personalised PDT interfaces. The second one implements the approach called 'indirect interaction', by using a smartphone make the operations and receive and 2D code to finalise the service in the PDT. This paper analyses and compares the results of the trials with both approaches, focusing on the impact of accessible and personalised services in the user experience of different user groups. © 2014 Springer International Publishing.