Academic sectors that interfere with student satisfaction in higher education

Abstract

Brazilian Higher Education has been increasing mainly with the participation of Private Institutions. Recent data show the high degree of dropout and abandonment by the student, which interferes and affects both the personal, professional and emotional bias of the student, as well as the organizational and financial issues of the institution. Knowing what interferes with student satisfaction is one of the ways to reduce the dropout rate, as well as make the student more engaged in their academic choice. Given this, the present study made a survey of the sectors that should be studied analyzed and interviewed 44 undergraduate students, from the areas of ‘Health’, ‘Human’ and ‘Exact’. It is noteworthy that several factors interfere with student satisfaction. In this sense, the research had as its main result the category ‘Academic’, mainly with regard to the ‘quality of education’ and with the ‘professor’, but also the ‘service’, the ‘physical structure’ and the ‘relationship’ with the student. As a main result, the ‘Academic’ and ‘Professor’ sectors were the main points considered for the satisfaction of the higher education student and the evaluations are spontaneous and influenced by the context.