Understanding proximity mobile payment acceptance among Saudi individuals: An exploratory study

Abstract

The electronic method of payments such as cash, debit, or credit as the new method of mobile payment, which is a paradigm shift in the pattern payment. Mobile payment is increasingly an essential electronic service in the banking sector, which also plays a competitive advantage among banks. Although mobile payment has gradually been accepted in Saudi Arabia, limited research has been conducted to explore the barriers to accepting mobile payment among Saudi nationals. This study examined the factors of mobile payment acceptance among Saudis. An online survey was conducted among 414 respondents. The study has succeeded in identifying Ease of Use, Utility, Security, and Awareness as the factors that could result in accepting mobile payment options. It is also found that male respondents have better mobile acceptance than females. A few suggestions to enhance mobile acceptance among the Saudi population are also provided. It is anticipated that the present study will act as a trigger for further studies in this noteworthy area.