Frontiers in service science: Fintech operations-an overview of recent developments and future research directions

Abstract

In this paper, we provide a survey of recent developments in the fintech (financial technology) industry, focusing on the operational structures, the technologies involved, and the operational risks associatedwith the newsystems. In particular,we discuss payment systems, algorithmic trading, robo-advisory, crowdfunding, and peer-to-peer lending. In the conclusion section, we discuss various romising research directions.