Patient satisfaction in primary medical care in Mexico

Abstract

Objective To determine the satisfaction perceived by patients with the medical services received at a primary care medical center. Material and Methods Descriptive, cross-sectional study. The satisfaction perceived by patients treated in a primary care medical center was evaluated. The population included 395 patients treated at a medical unit of Puebla, Mexico. The SERVPERF questionnaire, which evaluates the perceived quality of medical care in patient user, was used. Results There were 395 patients, 260 (66%) female, 135 (34%) male, average age 42.80, minimum 19 maximum 91, + 16.64. Satisfaction with consultation with the family doctor was 65%, with nursing care 74%, with non-medical personnel 59%, with tangibles 82%, with accessibility and organization 65%, with waiting time for laboratory tests, offices, medical appointments and reference 49%. The perceived overall satisfaction with care provided in the Medical Unit is over 60%. There are differences between perceived satisfaction and the years of academic study. Conclusions Perceived overall satisfaction with the medical care received in the Medical Unit is greater than 60%.