Lessons learned during a HCI design process in intercultural context

Abstract

HCI design incorporates usability engineering. However, "usability" is often misunderstood as just "ease-of-use" or "user friendliness". Whereas it should be viewed as software quality with respect to the context of use, which is a fundamental element in usability studies (cf. [1] and [2]). However, there are cases where usability professionals and software engineers do not share the same culture and the same perceptive (cf. [3]). Therefore, it becomes mandatory to improve the collaboration between HCI (usability) engineering and software engineering. This paper looks into the fallacies of product development process in practice and draws lessons learned. © 2013 Springer-Verlag Berlin Heidelberg.