Mobile phone use by the elderly: Relationship between usability, social activity, and the environment

Abstract

Mobile phones have caused diverging opinions regarding the change in communication patterns and the isolation among young people. However, in the case of the elderly, there are positive effects related to their use, their social activity, and their environmental awareness. This study connects these three variables beginning with the mobile telephone use by the elderly. A sample of 399 self-reliant elderly people was interviewed in Chile, where 159 had mobile phones. They answered the Usefulness, Satisfaction and Ease of Use Questionnaire (USE) and a series of questions about the environment and social life developed from previous studies. The results were analyzed using a multiple correspondence and correlation analysis. A high correlation between the three variables was found. Hence, a higher usability of mobile phones was associated with higher social activity and a higher environmental concern. These results showed that a design approach for the elderly could increase satisfaction regarding the use of a product and, as a result, improve communication with their social setting. From an environmental point of view, an indirect relationship was seen between the selection, use, and expectations of the end of life of the products.