MEASURING EMPLOYEE PERFORMANCE WITH THE HUMAN RESOURCE SCORECARD APPROACH PT MATAHARI DEPARTMENT STORE CIPUTRA CIBUBUR

Abstract

This study aims to identify and develop employee performance measurement using the Human Resources Scorecard approach. This performance measurement is to determine the level of success of the Human Resources Division's strategy which has been measured using the Key Performance Indicator / Performance Appraisal by PT Matahari Department Store Ciputra Cibubur. The research method used is qualitative and quantitative analysis. In this study, a strategic map for the Human Resources division was designed and the success indicators of each strategic objective and performance measurement of human resources were identified using the "Human Resource Scorecards" method based on the Cal Hierarchy Process (CHP) analysis tool. The results of this study recommend a strategy map and human resource assessment card for each objective strategy to the Human Resources division at PT Matahari Department Store Ciputra Cibubur, so that performance assessment can be easier.