The elements of behavioral control in facilitating the acceptance of technological innovation on Malaysia on-line government services

Abstract

This article discusses the elements of behavioral control in facilitating the intention of an execution of a particular action. There are two elements to be focused namely self efficacy and facilitating condition. To identify the extent to which behavioral control and the two elements influence one's actions, a survey of 232 respondents was conducted on residents in the Klang Valley. By using SEM analysis, a model of the acceptance of innovation (e-service) was formed. Focusing specially on behavioral control, the model found that this factor has a significant influence on adoption behavior (β =.67; p <.01).