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1. What are Customer Service Encounters?

  • Firth M
Multilingual Matters, (2020), 17-36
DOI: 10.21832/9781845417284-006
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Firth, M. (2020). 1. What are Customer Service Encounters? In Service Encounters in Tourism, Events and Hospitality (pp. 17–36). Multilingual Matters. https://doi.org/10.21832/9781845417284-006

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