Application of MCDM using PROMETHEE II Technique in the Case of Social Media Selection for Online Businesses

Abstract

Internet media has become one of the means of product promotion that has very good prospects today. The research aims to recommend the right social media for online businesses. The data collection method was conducted by interview and questionnaire to 300 respondents who conducted online business in Pematangsiantar city by random sampling. Based on the results of interviews and questionnaires obtained assessment criteria namely security (C1), application features (C2), community (C3), ease of access (C4) and response speed (C5). The alternatives used in this research are Facebook (A1), Instagram (A2), Line (A3) and WhatsApp (A4). The settlement method applied is a decision support system with the PROMETHEE II algorithm. The results of the algorithm show that the right alternative for doing online business is Facebook (A1) with a net flow of 0.25 and followed by WhatsApp (A4) with a net flow of 0.1. The results of the study are expected to provide recommendations in conducting online business.