The Effect of “Han So Hee” Brand Ambassador and E-Wom on Customer Loyalty with Purchase Decision as an Intervening Variable (Study on Consumers of Beauty Products Somethinc)

Abstract

The purpose of this study was to determine the effect of Brand Ambassador, E-Wom on Customer loyalty through Purchase Decisions for consumers of Somethinc beauty products who make purchases using online marketplaces. This research is quantitative research using SEM-PLS. Survey data was collected online and found 246 respondents. Brand Ambassador and E-Wom have a positive and significant effect on the Purchase Decision, H1 and H2 are accepted. Brand Ambassador, E-Wom and Purchase Decision have a positive and significant direct effect on Customer loyalty, H3, H4, and H5 are accepted. Meanwhile, Purchase Decision has a positive and significant effect mediating Brand Ambassador and E-Wom on Customer loyalty, H6, and H7 as mediating variables are accepted. Theoretical implications in this study can contribute to the study of digital marketing literacy