The role of information technology implementation, information sharing, and supply chain collaboration in improving supply chain performance

Abstract

Various governments, including Indonesia, have imposed restrictions on gatherings to prevent the spread of COVID-19. However, these restrictions have led to many companies experiencing the need to monitor and control supply and demand, resulting in a slowdown of the economy and the closure of several service companies, retail stores, and industries. This research investigates how implementing information technology, information sharing, and supply chain collaboration affects supply chain performance. The study collected data from seventy manufacturing companies in Surabaya, using non-probability techniques with convenience sampling methods, and analyzed the data using Partial Least Square software. The research found that sharing information through supply chain collaborations can give a company a competitive advantage. Adopting greater supply chain collaboration through information technology implementation enhance overall supply chain performance. Moreover, having access to accurate and high-quality information by implementing information technology makes it easier for companies to make decisions together.