Los comentarios abiertos como referente de evaluación de la docencia universitaria: La conveniencia de su interpretación y tratamiento

Abstract

The purpose of this work is to present the interpretation and analysis of 5734 open commentaries collected during the academic years 2009 to 2010 from the online institutional questionnaire used in the evaluation of teaching in a Faculty at the Benemérita Universidad Autónoma de Puebla (Mexico). The comments were read and interpreted to classify them with a typology consisting of four categories: scope, about whom the comment was made, type and the university department responsible for attending to them. Once classification using Excel was done the data are passed through a process of filters, for a more detailed analysis. The data shows that close to 95% of the commentaries are about the teacher; a significant percentage is positive, with a low number of negative commentaries and complaints. The analysis of this qualitative information is complementary to the quantitative evaluation of the institutional questionnaire.