Application of XRM framework for digitalization of workplace

Abstract

Industry is currently undergoing a transformation towards digitalization and intelligentization of manufacturing processes. To make today's industrial users and students familiar with the topic and the related challenges, a new approach in education is necessary. Beside Industry 4.0 as a production philosophy, lean management that sets out principles and practices of reducing costs through elimination of waste needs to be introduced and enhanced. Moving the Customer Relationship Management (CRM) towards Anything Relationship Management (xRM) leads to a large demystification of CRM process so that it stops being an island which aggregates data from other systems and becomes an integral part of everyday processes. xRM is a proposed platform that may help overcome transformation challenges. This paper presents a FSRE Learning Factory concept of a shop floor workplace digitalization using xRM framework.