A triadic view of truck driver satisfaction

Abstract

In this research, the authors surveyed three groups concerning job satisfaction: experienced drivers, new drivers, and managers. Statistical tests were conducted using a sample of 196 new drivers, 145 experienced drivers, and 59 managers from a large TL firm based in the U.S. The results suggest that many discrepancies exist on driver satisfaction among the three perspectives. In particular, new drivers provide managers with opportunities and challenges for satisfaction. Given the current state of the trucking industry, managers will likely benefit from approaching this segment of drivers differently to meet their expectations and keep them from leaving their firms.