Providing Fast Flowing Calm Waters. The role of the Design Manager in mid-large scale Public Sector Co-Design Projects

Abstract

Co-Design is very challenging in a public sector context yet the role of Design Management in this field is seldom touched on in literature. Using an action research approach we present 3 case studies of mid-large scale of co-design projects. Focussing on how the challenge of activating citizens and managing complex multi stakeholder projects were addressed through a Design Manager role. We explore the evolving role of the Design Manager, and the skills and human qualities required for them to work across strategic, management and operational strands in complex, collaborative projects. From this we present a model of Design Management for managing community-led co-design projects to create calm waters for co-design. The contribution of a model of Design Management for co-design in the public sector can be applied to the facilitation of any co-design project. In conclusion we make 3 key insights and recommendations in relation to the model.