Implementation of lean six sigma in higher education institutions: A comprehensive review

Abstract

The methodologies of Lean Manufacturing, Six Sigma and Lean Six Sigma (LSS) have been widely implemented in different industries, and higher education institutions (HEIs) have not been the exception; however, its implementation has had barriers to overcome. The purpose of this article is to present a review of case study articles of Six Sigma, Lean Manufacturing or LSS implementation in HEIS and conceptual articles in order to analyze how these methodologies have been implemented in HEIs, motivators, and principles necessary for effective implementation. The review shows that improvement projects are implemented with these methodologies in academic, curriculum, service, and administrative processes. It was found that among the motivators most important are to reduce educational quality management costs; to improve the quality and accreditation system of the university; to respond to high competition; to improve the efficiency and effectiveness of academic and administrative processes; to increase stakeholder satisfaction, and to respond to budget reduction to universities. It is feasible to implement LSS if some principles are applied such as leadership and vision, the culture of change, training, adequate selection of projects, measurement of processes for decision-making, and commitment of senior management.