Analysis of Human Resource Needs Through the Workload of PT Telkom Indonesia (Case Study: Government Service Division)

Abstract

Human resource planning is a series of activities carried out to anticipate business and environmental demands on the organization in the future and to meet labor needs that arise from certain conditions. This study aims to analyze the use of working time by employees in the Government Service Division; analyze the optimal number of employees based on the workload in the Government Service Division, and analyze the alternatives or managerial implications that can be offered to the Government Service Division. This study used the Workload Indicator Staffing Need (WISN) analysis method with work sampling technique. The population in this study are employees who work in the Government Service Division (DGS). The sample size was selected using the probability sampling method and the sample was taken using a purposive sampling technique. The results showed that the highest use of working time was found in the Legal 1 Bidding and Management sub-unit with a value of 84.32% and the lowest was found in the Complaint Handling Assurance and Delivery sub-unit with a value of 80%. Each Government Service Division unit requires additional employees, with the highest need being in the Assurance and Delivery unit as many as 19 people and the lowest need being in the Government Solution and Partnership unit as many as eight people. The managerial implication that can be given as input is that the company needs to re-evaluate the planning of all aspects both in recruitment, competence, and the development that will be carried out. Keywords: employee needs, WISN, workload, work sampling.