BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA

Abstract

Time spent by customers at a service organization is very critical in today's business environment. Service organizations must change in order to provide services to customers within minimum time possible. Business process re-engineering is a technique that improves business processes. However, despite documented advantages, most organizations have not adopted the technique. The paper aims at determining and explaining the effect of business process re-engineering (BPR) on delivering speed for enhanced organizational performance. The study used cross-sectional survey design that included a sample with ninety five (95) service organizations. Focused intensive literature review enabled to construct structural measurement model, formulation of testable hypothesis and operationalization of constructs. From the study, it is revealed that BPR positively improves delivering speed of service organizations. BPR technique improves business processes for enhanced delivering speed in service organizations