Sustainable services for the elderly in Malang city: A qualitative study

Abstract

Introduction: The continuity of various health services, such as hospitals and health centers, is needed to maintain the quality of care for the elderly. This study aimed to explore service providers’role in sustainable services for the elderly. Methods: This study used a qualitative method to explore sustainable services for the elderly. The research participants totalled 16 people, namely primary and secondary informants. The researcher uses Focus Group Discussion (FGD) guidelines to become his own research instrument. The analysis in this study used Thematic Analysis. Results: The results were obtained from 6 themes. The themes consist of: (1) Obstacles in the screening of elderly health, (2) The elderly polite health center services have not been implemented in the Coronavirus disease (COVID-19) pandemic, (3) Feeling that they do not have a role in geriatric services in hospitals, (4) Hope that the network runs optimally as a pentahelix pilar, namely the government, academics, communities, business actors and the media, (5) Follow up interventions have not been optimal in health services for the elderly, (6) There is no integrated geriatric service. C onclusion: Participants felt that the facilities and infrastructure were limited in elderly services. Overcoming these problems is needed among those in charge of the elderly and the head of the primary health center’s leadership in regulating human resources in supporting elderly services.