Six Sigma Practices and Organizational Performance in Malaysian Healthcare Industry

Abstract

Successful of six sigma (SS) implementation have been reported in manufacturing industries. Recently, SS practices as quality management initiatives received the wide attention of many practitioners and researchers in service industry such as healthcare industry. The purpose of this study is to review structural analysis the SS and organizational performance (OP) in Malaysian healthcare industry. SS is matched with healthcare sector because the healthcare nature of zero tolerance for medical error. A conceptual model using Structural Equation Modeling (SEM) has been proposed and will be used to study the relationship between SS practices and OP. Based on the previous study and proposed research model, research hypotheses are being developed.