The Information Technology Revolution

Abstract

The ever faster technological advancements over the past few decades have enabled the enormous increase in the amount of knowledge held and manipulated in order to push forward the barriers to invention and business. However, it is important to recognize that it is not only computer hardware and software, nor the Internet, but technology in its broadest form that has shaped the way business is done and the world today. Technology alone cannot make the expected improvements in performance and a qualitative assessment is helpful. Business processes, and indeed company cultures need to be changed in parallel. It is likely that the knowledge workers of tomorrow will provide the differentiation needed to succeed in an ever more competitive marketplace, and a qualitative study can help provide ways for differentiating.