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The Effect of Frontline Employee Efforts in Service Recovery Performance

  • Pai F
  • Yeh T
International Journal of e-Education, e-Business, e-Management and e-Learning (2017) 7(4) 264-271
DOI: 10.17706/ijeeee.2017.7.4.264-271
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Abstract

… H1. Customer service training has positive effects on service recovery performance … Organizations consider empowerment as the asset to promote organizational performance and provide competitive advantages [23], as employee empowerment could help the firm enhance the …

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APA

Pai, F.-Y., & Yeh, T.-M. (2017). The Effect of Frontline Employee Efforts in Service Recovery Performance. International Journal of E-Education, e-Business, e-Management and e-Learning, 7(4), 264–271. https://doi.org/10.17706/ijeeee.2017.7.4.264-271

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