A Measurement Strategy for Business Processes in Digital Transformation

Abstract

Facing the current situation with the correct tools has made the difference between companies that have managed to adapt to current technological and social changes and those that are in serious trouble. Today more than ever it is evident that the digital transformation of companies is the best way to follow and these transformative processes have been streamlined. There has been talk for several years about the need for companies to go through a digital transformation. Today more than ever it is necessary to face this situation of global uncertainty, having the necessary tools so that businesses can adapt quickly to the new reality. Thus, a trend that cannot be ignored in any way is the rapid growth of ecommerce. Therefore, for any organization, it will be of great help to have tools that allow evaluating the pros and cons of carrying out this digital transformation process. Therefore, in this paper we present a strategy for measuring business processes in their digital transformation process.