Pengaruh Harga, Ketepatan Waktu Pengiriman dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Jasa Pengiriman J&T Express Cabang Tanon Kabupaten Sragen

Abstract

The aim of this research is to determine the effect of price, on time delivery and service quality on customer satisfaction at the J&T Express delivery service, Tanon Branch, Sragen Regency. The population of this research is the community in Tanon District. The sampling technique uses a probability sampling method with a random probability sampling technique. The research sample was 100 respondents. The research method used is a quantitative method and the data analysis used is multiple linear regression analysis. The results of this research show that price has a positive and significant influence on customer satisfaction with a calculated t value greater than t table, namely 2.830 > 1.6608 and has a significant value smaller than 0.05, namely 0.006, on time delivery has a positive influence and is significant for customer satisfaction with a calculated t value greater than t table, namely 3.507 > 1.6608 and has a significant value smaller than 0.05, namely 0.001, service quality has a positive and significant influence on customer satisfaction with a calculated t value of more larger than the t table, namely 4.797 > 1.6608 and has a significant value smaller than 0.05, namely 0.000.