Multi-level documentation of organizational architectures and processes

Abstract

The modellig and analysis of organizational architectures and processes should be complemented with adequate documentation such as forms, database information, pieces of software, and anecdotal experience. The resulting models are not only more expressive and useful, but may also serve as on-line training vehicles and means for communication in a multi-person environment. They can be seen as multi-level documentation of the underlying architectures and processes, comprising botb formal and rnformal elements, and allowing for the execution of their formal parts. These concepts are being validated in Macrotec, an environment for organizational modelling and analysis, which is complemented with Hypertec, a hypertext-based component supporting authoring, dispIay and navigation of the documentation that cannot be captured in the formal part of our models. In thh paper, we shall discuss Macrotec and Hypertec, illustrate our approach with an example and report on our experience at applying it.