A Study on the Impact of Digital Competence, Teamwork on Service Innovation Performance: Moderating Effect Based on Open Innovation

Abstract

This research primarily focuses on evaluating the impact of digital literacy on the innovation performance of service in intelligent manufacturing enterprises. It analyzes the mediating role of teamwork and explores the moderating effect of open innovation. With technology increasingly permeating every aspect of enterprise operations, organizations are undergoing a significant wave of digitization. Concurrently, teamwork has become a core factor in driving organizational performance, while open innovation, as a novel mode of knowledge flow and collaboration, plays an increasingly important role in contemporary business management. This paper seeks to construct a theoretical model to reveal how digital literacy influences service innovation in enterprises, and how digital literacy, teamwork, and open innovation collectively enhance the performance of service innovation. By collecting representative data from intelligent manufacturing enterprises and employing empirical analysis methods, this study particularly emphasizes the mediating role of teamwork and the potential moderating effect of open innovation. The analysis results indicate a positive correlation between digital literacy and service innovation performance, further demonstrating that effective teamwork and proactive open innovation significantly promote innovation performance in organizations. Additionally, teamwork mediates between digital literacy and service innovation performance, whereby differences in educational backgrounds and personal knowledge among team members, as well as communication exchanges within social networks, effectively contribute to organizational innovation performance. Open innovation underscores the importance of attitudes towards internal and external collaboration in leveraging digital technology to drive service innovation. These research findings are crucial for understanding how modern intelligent manufacturing enterprises can enhance their innovation capabilities through digital technology, teamwork, and internal and external cooperation.