Moving forward in reverse

Abstract

This article presents information related to product returns which may be inevitable, but don't have to slow down the supply chain. Product returns have become a major headache for the U.S. manufacturers and retailers, with an estimated 100 billion dollars in goods being returned every year, according to the Reverse Logistics Research Council. Though managing returns is still an inefficient process for far too many companies, the good news is that some shippers are restoring balance to their supply chains thanks to some forward-thinking on reverse logistics. INSET: The 4 R's of reverse.