Strategy for quality culture development of construction implementing service companies in running a quality management system based on professional culture and national culture to reduce construction failure rates

Abstract

The purpose of this study is to provide an overview of quality culture related to professional culture and national culture that influence each other in contracting companies, especially in Indonesia. The factors that will determine the development process are identified using Structural Equation Modeling. From the results of the analysis, it is found that professional culture, national culture and quality management systems can increase efforts to develop a quality culture in BUMN companies. The variable of professional culture with time and team indicators, variables of national culture with indicators of individualism/collectivism and power distance, and the variable quality management system with indicators of organizational and operational context has a significant effect on the Quality Culture Development. To be able to increase efforts to develop a quality culture in state-owned construction service companies, it is necessary to improve the professional culture, national culture, and quality management system effectively. This research can be used as material or input to improve efforts to develop a quality culture in BUMN construction companies in Indonesia in the future.