Analytical methods and tools for business process optimization

Abstract

This article is a study of the existing management structure and organizational structure of the operation department at a trucking company. The purpose of the study was to identify the uneven distribution of workload among employees and to develop an ideal business process model to optimize the work of the department. Using the methods of business process analysis, the main functions and their labor intensity were identified and the workload of the staff was calculated. After implementing the proposed changes based on the ideal business process model, there is a significant equalization of employee workload and a decrease in the total labor intensity of functions. The obtained results indicate an increase in the efficiency of the operation department and optimization of the use of enterprise resources.