Sentiment Analysis of Satu Sehat App Usage Reviews on Google Play Store

Abstract

The Satu Sehat application is a digital platform that supports access to health information and services in Indonesia. This research analyzes the sentiment of user reviews on the Google Play Store to evaluate perceptions and obstacles faced. A total of 10,000 reviews were collected using Google-Play-Scraper and analyzed with a lexicon-based approach using TextBlob in Python. The results showed 56.9% of positive reviews were related to ease of use and access to health data, while 43.1% of negative reviews were due to technical constraints, such as login difficulties and app bugs. These findings highlight the need for technical improvements to enhance system stability and user satisfaction.