Implication of lean practices in enhancing public trust: An empirical study

Abstract

The extensive list of elements and procedures for enhancing public trust in public-funded events was largely overlooked. In this background, the authors proposed an empirical framework to increase public trust by incorporating DMAIC methodology. Here, the organizational transparency rate is utilized as a quantitative parameter of measuring public trust. The present investigation's objective is approached by democratic and knowledge-based power division, fund transparency, and transparent leadership. The study revealed that the lean philosophy increases the precepted trust level and enhances the experience-based trust and accountability among colleagues by 0.19 in terms of organizational transparency rate. The proposed framework can improve the public trust and, therefore, a higher coherence atmosphere and higher member participation in public-funded events during the pandemic crisis of COVID-19. The present investigation underlines the higher resource utilization that can range from human resources to materials used in the process. With higher organization transparency, movement of the materials can be streamlined and thus achieve lean philosophy goals.