Abstract
… on the perception of service recovery process is lacking, a gap this paper aims to fill. Service Recovery Service recovery involves the procedures taken by service providers to decrease …
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CITATION STYLE
APA
El Sawy, O., & Fayyad, S. (2018). Service Recovery Perceived by Customers in Egyptian Hotels with Reference to Gender. Journal of Association of Arab Universities for Tourism and Hospitality, 15(2), 59–64. https://doi.org/10.21608/jaauth.2018.47955
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