Rational framework based model of applying six sigma principles for integrated human resource and operations management

Abstract

In any organization, management is considered to be successful, only if there is a reduction in uncertainty, to a great extent. These uncertainties are reduced by the system design, analysis and implementation effectively by human resources. Human resource management, unlike other operations in the organization is a very sensitive activity and not all the things in HR management can be quantified and spoken in terms of data and numbers. On the other hand, Operations management, in an organization where exact productivity, profit and loss are dealt with in a critical form, should be handled with a system and application that provides proper numbers and data from various operations. Operation management requires technical knowledge about the system in study or implementation, whereas HR management deals with the sensitive human resources as much of the job can’t be quantified such as employee happiness. In many organizations, it is evidently proved that the application of six sigma has led to the visible improvement in the holistic quality of the entire operations as well as individual process. In the initial stages, leaders in HR management were of the opinion that six sigma is principle, that is quite inappropriate towards HR management. After so many deliberations and speculations, many literatures and implementations have proved that six sigma can be ported into HR operations for better efficiency and enhancements in terms of quantifiable aspects. In this research article, we have made a novel move, in integrating the various aspects of Operations management and HR management using six sigma model, that will eventually create an ambience that is conducive for all the human resources to experience in an organization. This framework deals with the integration and analysis of every step towards quality improvement process by six sigma with Operations management and HR management.