Artificial Intelligence Diffusion in Public Administration

Abstract

The use of Artificial Intelligence (AI) in public administration has immense benefits but also embodies ethical dilemmas of fairness, transparency, privacy, and human rights. Several frameworks have been developed by governments and technology companies to guide the ethical development of AI solutions. However, within public administration implementations, there is a lack of clarity on how decisions on these dilemmas are made and what is the effect of such decisions on public values. This research aims to undertake a mixed-method study exploring the mechanisms and causal links between AI tensions and public value creation.