Defining Effective Performance Management Strategies for Hospital with a Novel Fuzzy Decision-Making Model

Abstract

Objective: This study aimed to identify the most significant issues for the effective performance management of hospitals. Methods: Accordingly, seven indicators were selected based on the literature review results. An analysis was carried out using the Spherical fuzzy TOP-DEMATEL method to determine the most important ones among these criteria. Results: The main contribution of this study was that the prior indicators of effective performance management in the hospitals were identified. With the help of this issue, hospitals can take actions to improve performance without having too much costs. Moreover, the main methodological originality of this study is that a new decision-making model is proposed by the name of TOP-DEMATEL. Conclusion: Effective supply chain is found as the best factor that affects the performance of the hospitals. Additionally, advanced technology also plays a key role in this framework. Nevertheless, qualified personnel criterion is on the last rank. Supply network refers to the process of providing medical supplies, medicines, equipment, and other resources for healthcare institutions. These resources are of great importance for the performance of hospitals as they are needed to deliver the service.