The State of Research on Information Systems Success

Abstract

The article examines multidimensional approaches to measuring information systems (IS) success. The current state of related research is explored through a literature review and the classification of articles published between 2003 and 2007. The results show that the dominant stream of empirical research analyzes the impact that a specific type of information system has by means of users’ evaluations obtained from surveys and structural equation modeling. Based on existing theoretical models and frameworks, several specialized success models have been developed to evaluate different types of IS, like knowledge management systems and enterprise systems. The results provide researchers with a comprehensive review and structuring of IS success research.