Bandung City Government Performance, Balance Scorecard Model

Abstract

The purpose of this study was to measure the performance of the Bandung City government offices using the Balance Scorecard model. Descriptive analysis method is used to find out the description of each variable stated in the questionnaire on service, internal operation process, learning and growth and financial performance. The survey was carried out in 2016. The results showed the performance of 17 government service offices of Bandung City with the balanced scorecard method included in the good performance category.