Exploring Aggravating Factors Towards Digital Wallet Acceptance: An Approach from Online Shoppers

Abstract

In recent years, the world has experienced the transformation of the technology and the era of globalization or even brought about numerous tools that extremely important today. Through the incentive of RM30 that had been announced by the government spur towards awareness to use e-payment in daily transaction. This study aims to examine main aggravating factors towards digital wallet acceptance among online shoppers in Malaysia by consolidating the TAM model. The quantitative research was completed through questionnaires distributed to collect data. At random 270 respondents were selected. The data collected was analysed by using the Statistical Packages for Social Science Version 26 (SPSS Version 26) software based on the descriptive analysis, reliability analysis, and correlation analysis. The findings revealed that perceived usefulness, perceived ease of use and security have significant relationships towards the dependent variable (acceptance of digital wallet). This research offers significant insight for regulators to put much effort in introducing this new mechanism and promoting its benefit as well as enlarging the sustenance network.