The Influence of Heart Count Human Capital Development Process and Strategic Agility on Organizational Performance Among SMEs Engaged with E-Commerce in Malaysia: A Conceptual Model

Abstract

This paper accents the importance of Heart Count human capital development process comprises recruitment, retention and separation, and strategic agility on organizational performance among SMEs engaged with e-commerce in Malaysia. The findings anticipated that Heart Count human capital development process and its factors significantly influence strategic agility while strategic agility has a significant influence on organizational performance of SMEs engaged with e-commerce. Strategic agility also anticipated to have a mediation effect on the relationship between Heart Count human capital development process and its factors and organizational performance of SMEs engaged with e-commerce. This paper shed new light pertaining to the significance of practicing the entire of human capital development process in leading to beneficial changes in organizational performance of SMEs engaged with e-commerce, in the meantime guiding the practitioners to exert appropriate approaches to attract, acquire and retain the right human capital resources.