The impact analysis of SCM adoption in corporate on trust, competence and performance

Abstract

Background/Objectives: The purpose of this study is to analyze the effects of SCM on trust, competence and performance of corporate. The impact of SCM adoption on corporate trust and competence, and the impact of trust and competence, are analyzed. Methods/Statistical Analysis: For this purpose, we conducted surveys of SCM-inspired corporate staff for about 2 weeks from October 30, 2017 to November 10, 2017. In this study, we surveyed the employees who applied SCM. In the questionnaire, the research hypotheses were divided into five categories: “First Strategic SCM, Second Operational SCM, Third Trust, Fourth Competency and Fifth Company Performance”. Findings: The questionnaire survey was conducted on a 5-point Likert scale for each item, and we looked at the importance, reliability, validity and relevance analysis. As a result of the study, Strategic SCM and Operational SCM were adopted to influence the Trust in independent variables. In the parameters, Trust was investigated to affect Corporate Performance. However, Operational SCM did not affect Competency and Corporate Performance. To improve Corporate Performance, you need to consider the following. First, trading companies are improving profitability. Second, sales are increasing due to trading companies. Third, customer complaints are decreasing due to trading companies. Improvements/Applications: In conclusion, if companies that have introduced SCM are interested in and improve Strategic SCM and Operational SCM, Trust will be higher and positively affect Corporate performance.