Work stress from a relational perspective. An interpretive model

Abstract

The growing interest in work stress in developing countries reveals the multiple theoretical, conceptual and methodological challenges for its explanation. There are many existing analytical models of stress and measurement techniques that fail to understand the processes of meaning produced by sets of workers -nuanced by specific labor cultural contexts-which help explain their differential expression. This article takes into account the relevance of a reflexive anthropology. It shows the path that I followed in the configuration of an interpretive model of stress resulting from an ethnographic research on stress among telephone operators in Mexico.