Efficient Key Performance Indicator Calculation

Abstract

In order to investigate the economic performance of business processes, simulations are performed. These simulations determine values of key performance indicators (KPIs). We sought a valid solution to integrate KPIs in our Process Analysis Studio (PAS). Our investigation aims for a concept which describes a valid approach to deal with KPIs in multiple business process models. In this paper, we present a valid concept of a KPI calculation model. We describe which types of KPIs are needed in order to give users a huge amount of freedom to investigate different aspects of the process performance. Using scenarios could empower comprehensive investigations of different interrelated aspects of the process. From the presented concept of scenarios special requirements are derived which have to be considered in a concept of a KPI calculation model.